CoverEAge Privacy Policy

At CoverEAge, your privacy is a priority. We are committed to protecting personal data in compliance with applicable Canadian privacy laws while delivering trusted senior coverage comparison services. This policy outlines how we collect, use, and safeguard your information.

2026/02/18 CoverEAge 323 Augustus Street, Cornwall ON K6J 3W4, Canada [email protected]

Privacy Definitions

Understand the key terminology used in this privacy policy to enhance your awareness of data protection measures.

Personal Data refers to any information that identifies or can identify an individual, such as name, contact details, or demographic data provided during service use.
Processing means any operation performed on personal data including collection, storage, usage, or disclosure.
User denotes any individual accessing or using CoverEAge's senior coverage comparison services.
The Service refers to CoverEAge's online platform offering senior coverage plan comparisons in Canada.
Cookies are small data files stored on user devices to improve site functionality and user experience during visits to CoverEAge.

Data Collection Practices

CoverEAge collects data essential to provide accurate and tailored coverage comparisons while respecting privacy.

User-Provided Data

Information you voluntarily provide when using our services helps us deliver personalized comparisons and support.

  • Full name and contact details to facilitate communication.
  • Date of birth and age information relevant to senior coverage offers.
  • Coverage preferences and health-related information for accurate plan matching.
  • Payment details when subscribing to services through CoverEAge.
  • Feedback and support inquiries submitted to improve user experience.
  • Device and browser information shared during account registration or login.

Automatically Collected Data

Certain information is gathered automatically to optimize our services and security.

  • IP addresses to identify location and prevent fraudulent activity.
  • Browsing behaviors and interaction patterns on the CoverEAge platform.
  • Cookie identifiers to maintain session state and preferences.
  • Device type and operating system details for compatibility adjustments.
  • Referral sources to understand how users access our services.
  • Timing and duration of visits for usage analytics and performance monitoring.

Third-Party Data Sources

CoverEAge engages with trusted partners to enhance service accuracy and compliance.

  • Insurance providers supplying plan details and pricing updates.
  • Payment processors handling secure business transactions.
  • Analytics services supporting user behavior insights and platform improvements.

Purposes of Data Processing

Data collected by CoverEAge is processed for the following key reasons.

  • To provide and personalize senior coverage comparisons tailored to user needs.
  • To communicate important information regarding updates or support.
  • To facilitate billing and subscription management for services used.
  • To enhance security and prevent unauthorized access or fraud.
  • To conduct service improvement analyses and ensure platform stability.
  • To comply with legal obligations and respond to lawful requests.
  • To manage user feedback and improve customer service responsiveness.
  • To enable communication with third parties when necessary for service delivery.

Legal Basis for Processing

CoverEAge relies on specific legal grounds to lawfully handle personal data.

  • User consent provided explicitly for data use related to coverage comparisons.
  • Performance of a contract when delivering requested services.
  • Compliance with legal or regulatory obligations applicable in Canada.
  • Legitimate interests pursued by CoverEAge balanced against user privacy.

GDPR Compliance Information

Although based in Canada, CoverEAge respects relevant GDPR principles to protect users in applicable cases.

  • Right to access and obtain a copy of personal data held by CoverEAge.
  • Right to request correction or deletion of inaccurate or unnecessary data.
  • Right to object to processing under legitimate interest grounds.
  • Right to data portability where applicable to facilitate data transfer.
  • Right to withdraw consent for processing at any time going forward.
  • Right to lodge a complaint with supervisory authorities if concerns arise.

Cookies and Tracking Technologies

CoverEAge uses cookies to improve user experience and analyze site usage effectively.

We employ essential, performance, and functional cookies that support necessary operations and site optimization.

Cookies are categorized into strictly necessary, performance enhancement, and analytics purposes.

Users may control cookie preferences through browser settings or our cookie management interface.

Learn more about our cookie practices in the complete Cookie Policy available on the website.

Data Sharing Practices

CoverEAge shares personal data only with authorized entities essential for service provision.

  • Insurance companies offering coverage options displayed on our platform.
  • Service providers assisting with payments, hosting, and technical support.
  • Legal authorities when compelled by law or to protect rights.
  • Analytics partners helping improve service efficiency anonymously.
  • Third parties explicitly consented to by the user for specific communications.
  • Business partners for research and service enhancement with strict confidentiality.

International Data Transfers

CoverEAge may transfer data outside Canada only to countries with adequate data protection or under valid safeguards.

Standard contractual clauses, consent, and other measures ensure data security during such transfers.

Data Retention Policy

We retain personal data only as long as necessary to fulfill service purposes or legal requirements.

Account information is kept for the duration of account activity plus a reasonable period afterwards for administration.

Communications and support inquiries are stored temporarily to resolve issues effectively.

Access and activity logs are retained for auditing and security purposes within limited timeframes.

Users may request deletion of their personal data in accordance with applicable laws and policy provisions.

Security Measures

CoverEAge employs technical and organizational controls to safeguard personal data from unauthorized access, alteration, or disclosure.

  • Encryption of sensitive data in transit and at rest.
  • Regular security assessments and updates of IT infrastructure.
  • Access controls restricting data to authorized personnel only.

User Rights Summary

Users have multiple rights regarding their personal data with CoverEAge to maintain transparency and control.

  • Access and obtain copies of their personal data processed by CoverEAge.
  • Request correction or updates to inaccurate information.
  • Withdraw consent or object to specific data processing activities.
  • Request erasure or restriction of data processing where applicable.
  • You have the right to withdraw your consent to the processing of your personal data at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • You have the right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.
  • You have the right to object to the processing of your personal data where processing is based on legitimate interests, direct marketing, or scientific/historical research purposes.
  • You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates applicable data protection laws.

Request Your Privacy Rights

At CoverEAge, we respect your privacy rights. You may submit a request to access, rectify, erase, restrict, or transfer your personal data. To exercise these rights, please contact us with details of your request.

[email protected]

We will respond to your privacy rights requests within 30 days of receipt, according to applicable privacy laws in Canada.

Marketing Communications

We may offer you marketing communications regarding our senior coverage comparison services, offers, and updates. You can opt-out of marketing messages anytime by using the unsubscribe options provided in our emails.

To unsubscribe from marketing emails, please click the unsubscribe link at the bottom of any promotional email you receive from CoverEAge or contact our support team.

Children's Privacy

CoverEAge's services are intended for adults and seniors. We do not knowingly collect personal information from individuals under 18 years old without parental consent. If you believe we have collected data from a minor, please contact us for removal.

Third-Party Links

Our website may include links to third-party sites which are not operated by CoverEAge. We are not responsible for the privacy practices of these external sites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

CoverEAge may update this Privacy Policy periodically to reflect changes in law or our practices. Updates will be posted on our website with the revision date. We recommend reviewing the policy regularly.

Contact Us About Privacy

For questions or concerns regarding your privacy or this policy, please contact our Privacy Officer at: 323 Augustus Street, Cornwall ON K6J 3W4, Canada, or by email through our website contact form.